Orders are usually despatched within 24 hours of receipt.
Delivery is free for UK and Northern Ireland using Royal Mail second class post.
If you would like to upgrade to Royal Mail First class, please choose the option at checkout.
For deliveries outside the UK, please contact us at firstname.lastname@example.org.
We hope that you will be delighted with your Winterwood products but if for any reason you are not, you may return them within 14 days of purchase, stating whether you require an exchange or refund. Goods should be returned in a new and saleable condition, in their original packaging with the relevant invoice to Winterwood Designs Ltd, Mariposa House, High Street, Fen Drayton, Cambridgeshire CB24 4SJ. Return delivery costs are at your own expense.
This policy does not affect your statutory rights.
In order to fulfil your order, we will ask for certain personal information, such as your name, email address and postal address. This information is held by Winterwood Designs and is never disclosed or shared with any third party. We will not use this information to contact you, other than for any matters relating to your order. We are not party to any of your payment information.
The prices quoted on the website are subject to occasional change by Winterwood Designs.